Reviewers consistently describe a clinic where staff connect personally with pets and owners. Dr MacKenzie sits on the floor with anxious dogs; Dr. Howard cried during a 16-year-old Corgi's passing, arranged comfort blankets and peanut butter. Several patients span 6 to 16 years of loyalty. Prices are noted as reasonable for the region, though one owner flagged multiple x-rays as costly. The clinic's new ownership has retained the culture of kindness, with technician Stephanie and front-desk Phoebe mentioned by name for their attentiveness.
Staff are described as knowledgeable, accommodating to same-day injury visits, and willing to call the next day to check on recovery. Anxious senior dogs arrive calm, leave calm. End-of-life visits are treated as profound ceremonies, not transactions.
All nine reviews are five-star. Reviewers consistently praise Dr. Howard and staff for genuine care, calm handling of anxious animals, and quick service. Limited detail available from short reviews, but the pattern is clear: loyal, happy clients value the personal touch.
Sploot's team earns consistent praise for genuine care, clear communication, and bedside manner. Reviewers repeatedly mention named staff like Dr. Parker, Dr. Sylvia Berns, and Kortnee creating stress-free visits, especially for nervous or senior pets. Pricing is usually called affordable and fair, though one reviewer flagged a major gap between phone quote (600-1000 dollars) and in-person estimate (2300-4200 dollars) for a dental extraction. Extended hours and same-day urgent slots make it accessible when emergencies hit. Membership savings up to 650 dollars annually and a 50 dollar first-visit discount are advertised. Staff hand-draw custom certificates of bravery for nervous animals, a touchstone reviewers mention with genuine delight. The physical space is described as cozy and welcoming.
Most visits here go smoothly, with staff earning consistent praise for warmth and attention to pets' needs. Dr. Arcuri and other vets earn five-star reviews for gentle handling and thoroughness, and follow-up calls demonstrate genuine care. However, a renovation has triggered multiple cancellations and scheduling failures, including one customer who arrived with stressed cats only to learn the appointment was actually three months away. Separate reviews flag communication gaps (conflicting messages about stool samples), slow response when a dog crashed after vaccines, and disagreement over treatment direction, though these remain minority concerns in a largely positive 4.6-star profile.
Last updated 2026-07-08