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Banfield Pet Hospital

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 260 Google reviews · How we rank ›

3.5(260) 61 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareVeterinary DentistryEmergency & Urgent Care VetExotic & Avian Veterinary Care
Banfield Pet Hospital
Services
General & Wellness Veterinary Care, Veterinary Dentistry, Emergency & Urgent Care Vet
Reviews
260

What recent reviews say

Banfield Glendale draws strong loyalty from some long-term customers who praise friendly staff and routine preventive care, especially the affordable puppy and wellness plans with weekend slots. Others report a sharp decline in experience, citing rude front-desk behavior, opaque dental and medication costs, wellness plan gotchas (weight-based heartworm limits, required drop-offs, non-cancellable balances), and questions about exam thoroughness when serious conditions were missed.

Service consistency varies widely. Reviewers appreciated specific vets like Dr. Kelly and Dr. Mills, yet faced friction on medication refills, contradictory policies between clinic locations, and frustration that Banfield's corporate ownership does not translate to transparent pricing or standardized care protocols common at local independent vets.

Recent shift: Reviewers with longer tenure (since 2018 or earlier) report a noticeable decline in quality and communication over the past 1–2 years, with early positive experiences (cancer diagnosis, attentive care) contrasting sharply with recent complaints about staff behavior, medical gaps, and transparency.

Praised for
  • friendly and welcoming staff
  • skilled vets for routine care
  • weekend availability
  • affordable wellness plans
  • knowledgeable professionals
  • caring and thorough exams
Watch-outs
  • poor front-desk communication and rudeness
  • lack of pricing transparency
  • inconsistent care quality over time
  • medication refill friction and poor phone handling
  • wellness plan coverage gaps and hidden limitations
  • thorough exam concerns
friendly-front-deskskilled-vetsexpensivepoor-communicationcaring-bedside-mannerknowledgeable-stafflong-wait-times
Best for: New puppy owners seeking affordable preventive plans and weekend availability.
Think twice if: Chronic medication refills or dental work; expect hidden coverage limits in wellness plans and non-transparent pricing on procedures compared to local independent vets.

Strengths

  • Weekend availability for appointments
  • Wellness plans bundling routine care with first-year puppy packages
  • Named vets (Dr. Kelly, Dr. Mills) praised for persistence and problem-solving
  • Affordable preventive care options

Worth knowing

  • Front-desk clerk named Lavie reported for rudeness during medication pickup
  • Dr. Kelly credited for helping with USDA paperwork during relocation
  • Wellness plans include DNA panel (Wisdom) as unexpected bonus
  • Heartworm medication coverage has undisclosed weight thresholds; alternative covered options not mentioned at Glendale location
  • Wellness plan requires drop-off appointments for routine exams and basic vaccinations at this location (not required at other Banfield branches)
  • Wellness plan annual balance remains due even if care is sought elsewhere
  • Reviewer reported golf-ball-sized mass missed during wellness exam six months prior to discovery
  • Dental extractions quoted inconsistently ($3,000 first quote, then $2,000 alternative, without itemized pricing)

What reviews say by service

General & Wellness Veterinary Care
Routine exams and puppy wellness highly praised for affordability and weekend access; medication refill coordination criticized as friction-filled and inconsistent.
Veterinary Dentistry
Dental digital x-ray available, but extractions lack transparent itemized pricing; reviewers quoted conflicting costs with no clear breakdown.
Emergency & Urgent Care Vet
Limited direct evidence; one reviewer was referred to Banfield in emergency but found pricing and coordination issues.
Exotic & Avian Veterinary Care
No clear review evidence; claimed on website but not mentioned in recent reviews.

How it compares

  • Rated 3.5 against a 4.6 average across the 115 veterinary dentistry businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 7
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
131
4
26
3
10
2
20
1
73

Common questions

Do they offer weekend appointments?
Yes. A reviewer noted weekend availability was important to them and appreciated it was offered.
What does the puppy plan cover?
According to a reviewer, the first-year puppy plan covers vaccinations and includes a DNA panel through Wisdom as a bonus.
Can I cancel the wellness plan mid-year?
One reviewer reported being told the remaining annual balance (approx. $280) must be paid even if you switch to another clinic, regardless of services used.
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Last updated 2026-07-08