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Banfield Pet Hospital

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 193 Google reviews · How we rank ›

3.5(193) 60 composite score See reviews on Google ✓ Verified
General & Wellness Veterinary CareEmergency & Urgent Care VetExotic & Avian Veterinary CareVeterinary Dentistry
Banfield Pet Hospital
Services
General & Wellness Veterinary Care, Emergency & Urgent Care Vet, Exotic & Avian Veterinary Care
Reviews
193

What recent reviews say

Some clients report caring vets and solid wellness programs, but many encounter unpredictable service. Recent months show recurring complaints about sedation being pushed for routine exams on anxious (not aggressive) animals, dismissive staff dismissing owner concerns, long appointment waits, and charges appearing after verbal promises otherwise.

Dr. Ramos and Dr. Rodriguez (for oncology) earned praise for attentive care. The Glendale location drew traffic from nearby visitors. Wellness plans appear affordable but reviews suggest limited scope and exclusions that surprise customers later.

Recent shift: Recent months (last 6-9 months) show a sharp decline in experience: long appointment delays, inconsistent vet quality, aggressive sedation recommendations for anxious animals, staff dismissiveness, and billing confusion have prompted multiple long-term clients to switch to independent practices. Earlier reviews praised the location's care; recent ones describe staffing chaos and financial pressure on staff to upsell.

Praised for
  • compassionate individual vets
  • comprehensive wellness care
  • friendly clinical staff
  • knowledgeable staff
Watch-outs
  • inconsistent care across doctors
  • aggressive sedation pressure
  • long wait times and appointment delays
  • upselling and surprise charges
  • staff dismissiveness and poor listening
  • over-dramatizing symptoms
compassionate-staffskilled-vetslong-wait-timesexpensivepoor-communicationknowledgeable-staffupselling-concernsrushed-appointmentshard-to-get-appointment
Best for: Pet owners seeking affordable routine preventive care and vaccinations through wellness plans.
Think twice if: Owners of anxious or fearful animals should be prepared for pressure to sedate; staff inconsistency and billing discrepancies have frustrated returning clients.

Strengths

  • Wellness plan options for routine care
  • Dr. Ramos and Dr. Rodriguez praised by individual clients
  • Convenient location in Central Park with extended hours

Worth knowing

  • Dr. Ramos provided comprehensive examinations
  • Dr. Rodriguez noted as compassionate with oncology cases but also mentioned as pushy with upsells
  • Multiple clients report Dr. Torres recommending sedation for nervous (non-aggressive) puppies and anxious dogs
  • Wellness plans advertised at ~$80/month but reviews report unexpected additional charges and confusion about plan coverage
  • Long appointment wait times reported (3-5 day delays for urgent visits); one client waited 5+ hours on-site for blood work after booking a drop-off
  • Staff shortages noted with vets commuting from other locations and technicians reassigned from other branches
  • Tech named Bailey noted as caring and a reason some clients tolerated other service gaps

What reviews say by service

General & Wellness Veterinary Care
Wellness exams and preventive care praised when delivered by Dr. Ramos or Dr. Rodriguez; other clients report dismissive staff and over-dramatized diagnoses.
Veterinary Dentistry
Digital X-rays offered but customers report surprise costs for extractions and pre-procedure work not included in wellness plans despite plan claims.
Emergency & Urgent Care Vet
Urgent cases delayed (3-day waits reported); staff refused to see sick animal when owner was 5 minutes late, citing re-booking requirement.
Exotic & Avian Veterinary Care
Limited evidence in reviews; website claims service but no review text speaks to it.

How it compares

  • Rated 3.5 against a 4.59 average across the 100 emergency & urgent care vet businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 9
Review volume 99
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
14
3
8
2
10
1
57

Common questions

What is included in the wellness plan?
Reviews mention roughly $80/month covers comprehensive exams, vaccines, heartworm prevention, and tick/flea prevention, but customers report surprises-pre-procedure bloodwork ($300), X-rays, and extractions often cost extra despite plan assumptions.
How long does it take to get an appointment?
One urgent case waited 3 days for a sick senior dog. Another client called five times and waited 15+ minutes on hold each attempt. One reviewer noted appointments are harder to book than in the past.
Will my anxious dog need sedation?
Multiple reviews report staff recommending sedation for nervous (non-aggressive) puppies and anxious dogs during routine visits, even when owners declined; sedatives cost ~$90 and some did not work on first or second attempt.
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Last updated 2026-07-08