Every visit here lands as calm and thorough. Dr. Pochman and Dr. Frost spend real time with nervous or reactive dogs, cats, and their owners, explain each step on a board, allow family members to stay, and close with welcome gifts and follow-up care that feels personal rather than rushed.
Staff greets both pet and owner by name, gets on the floor to build trust, offers treats and toys, and keeps records of what worked. The facility is spotless. Pricing is transparent upfront. Owners report their anxious animals actually relax here and come back without dread.
Most reviewers praise the clinic for compassionate, attentive care and reasonable pricing. Staff recall pets by name, send birthday greetings, and call to check on animals after visits. Recent complaints center on phone access, inconsistent advice between veterinarians, and one case where gastrointestinal testing wasn't pursued despite symptoms warranting it.
Most visits here result in fast triage, thorough diagnosis, and detailed cost clarity. Dr. Pearlman, Dr. Gale, and most staff earn consistent praise for gentleness and explaining treatment options. Two visitors reported billing confusion, and one raised serious concerns about a vet's temperament and injection technique with a kitten. The clinic offers cardiology, dentistry, surgery, critical care, and oncology through board-certified specialists. Twenty-four-hour availability and no-wait triage stand out. Most who revisit report strong confidence in overnight care and follow-up communication.
Every review here is five stars, and families consistently describe Dr. Lori Schmalz as deeply compassionate and patient during euthanasia appointments. The service's core appeal is clear: pets stay home, surrounded by family, avoiding the stress of a clinic visit. Reviewers often mention specific relief that fearful pets could be comfortable in their own space, and that Dr. Schmalz never rushed the goodbye. The business handles a sensitive moment with concrete attention to detail. Online booking is praised as straightforward and transparent, answering a need when phone calls feel too hard. Dr. Schmalz walks families through each step, answers questions afterward, and follows up with handwritten notes. Multiple reviews note the ability to book quickly, sometimes within hours of a diagnosis.
Last updated 2026-07-08