25 low data
Dr. Sylvia Berns, DVM
No rating yetPublishes prices
No individual reviews available for this location. The clinic is listed in a directory where general veterinary practices average 4.61 stars.
General & Wellness Veterinary Care
Sploot Veterinary Care - Platt Park
General & Wellness Veterinary CareFear-Free / Low-Stress HandlingVeterinary DentistryEmergency & Urgent Care VetExotic & Avian Veterinary Care
- Services
- General & Wellness Veterinary Care, Fear-Free / Low-Stress Handling, Veterinary Dentistry
- Reviews
- 797
What recent reviews say
Staff greet nervous pets with genuine warmth and handle medical emergencies on weekends without delay. Visit from check-in to care feels unhurried and honest: prices stay clear, no pressure to buy marked-up supplements, and vets explain options rather than dictate treatment. One reviewer reported a missed thyroid diagnosis by the medical director, warranting scrutiny of complex cases.
Praised for
- compassionate, patient staff
- same-day emergency availability
- transparent pricing without upselling
- knowledgeable, attentive care
- clean facility
Watch-outs
- missed diagnosis (thyroid condition)
- product markup concerns
compassionate-staffskilled-vetsclean-facilityresponsive-emergency-caretransparent-pricinggentle-with-animalscaring-bedside-mannerknowledgeable-stafffriendly-front-deskfollow-up-care
Best for: Pet owners wanting same-day urgent care with warm, straightforward staff who don't push unnecessary add-ons.
Think twice if: Owners of pets with complex or rare conditions should get a second opinion if complex diagnostics are recommended; one reviewer reported a missed thyroid issue despite weight gain and lethargy.
Strengths
- Staffing that calms anxious pets
- Sunday and holiday emergency access
- No upselling or price gouging
- Personalized follow-up communication
Worth knowing
- Dr. Vonch, Dr. Summers, and Dr. Amy Casali are named staff
- Available on Sundays and holiday weekends for emergency visits
- Proviable supplement for diarrhea marked up to ~$60 (available cheaper elsewhere)
- Staff initiate follow-ups after every visit
- Facility noted as extremely clean by reviewers
What reviews say by service
- General & Wellness Veterinary Care
- Staff attentive and knowledgeable during routine wellness visits; one complex case (thyroid) was missed.
- Emergency & Urgent Care Vet
- Reviewers praise same-day and weekend availability; calm handling during medical crises including end-of-life care.
- Fear-Free / Low-Stress Handling
- Dogs reported less nervous than at other clinics; staff consistently described as sweet and gentle with anxious pets.
- Veterinary Dentistry
- Dental care listed on website; limited review detail on dental-specific outcomes.
- Exotic & Avian Veterinary Care
- Exotic and avian care listed on website; no review evidence provided.
How it compares
- Rated 4.8 against a 4.6 average across the 115 veterinary dentistry businesses listed here.
- Has more Google reviews than 82% of the businesses in this directory.
How we scored this
Ranking Method Star rating 86
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30
Rating breakdown
5
751
4
11
3
1
2
4
1
30
Common questions
- Can I get in on a weekend or holiday if my pet is sick?
- Yes. Multiple reviewers report being seen on Sundays and holiday weekends (Memorial Day, others) for urgent and emergency visits.
- Does the clinic try to upsell products?
- No. One reviewer explicitly praised transparent pricing and stated staff do not try to up-charge. However, diarrhea supplements are marked up significantly versus online prices.
- Do vets explain treatment options, or just recommend one path?
- Reviewers report vets offer options and take time to explain them rather than dictate treatment.
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General & Wellness Veterinary CareVeterinary DentistryEmergency & Urgent Care Vet