Staff and vets consistently go above and beyond, spending time to understand each animal's needs and offering cost-conscious care options. Multiple reviewers name Dr. Jeanne Herz, Dr. Sarah Llewellyn, Dr. Bleakley, Dr. Courtney, and Dr. Andy as exceptional practitioners who answer questions thoroughly and follow up outside paid visits. One long-time patient reported recent administrative lapses, including record errors and slower result delivery, though this appears isolated.
Recent shift: One long-term patient reported recent administrative changes (system switches, record errors, slower result callbacks) that differ from the clinic's normally strong communication reputation; this appears to be a recent decline rather than a sustained pattern.
Review evidence is limited. The business claims services including wellness care, diagnostics, surgery, training, pet sitting, and boarding. No individual reviews are available for assessment.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most visitors appreciate the affordable care and kind vetting, with several praising Dr. O'Brien's skill and gentleness. A significant minority report serious issues: dropped medication deliveries with contradictory phone follow-up, nervous dogs pinned down without calming attempts, and one vet accused of rough handling and prescribing excessive sedation for a small puppy. Front-desk communication failures appear in multiple complaints spanning months, while some recent visits note dramatic improvement in clinic organisation and staff awareness. The clinic lists laser therapy, spay/neuter, vaccinations, and microchipping at transparent prices ($50 exams, $125-318 spay/neuter depending on species). Staff quality varies noticeably between visits. Those seeking budget-friendly general care with an appointment often leave satisfied; others experienced stressed animals, frustrated technicians, and phone miscommunications that wasted time and trust.
Last updated 2026-07-08