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True Companions Animal Shelter & Clinic

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 669 Google reviews · How we rank ›

4.2(669) 72 composite score See reviews on Google ✓ Verified Publishes prices
General & Wellness Veterinary CareVeterinary Dentistry
True Companions Animal Shelter & Clinic
Services
General & Wellness Veterinary Care, Veterinary Dentistry
Reviews
669

What recent reviews say

Adopters consistently praise the staff's warmth during the adoption process and the shelter's commitment to special-needs animals, especially cats. The on-site vet clinic offers affordable post-adoption care. However, recent reviews flag unprofessional behavior from veterinary staff, serious diagnostic errors that harmed pets, and a gap between the shelter's no-kill promise and actual outcomes. Record-keeping errors and poor phone communication frustrate returning clients.

Recent shift: Recent turnover in veterinary staff (Dr. O'Brien departed) has coincided with complaints about diagnostic errors, rudeness, and loss of personalized long-term care relationships. Multiple one-star reviews in the past month cite staff and vet quality as reasons for leaving.

Praised for
  • compassionate staff and adoption support
  • clean, modern facilities for cats
  • no-kill mission with special-needs care
  • on-site vet clinic for affordable follow-up
Watch-outs
  • poor communication and record-keeping errors
  • staff rudeness and unprofessionalism
  • inconsistent veterinary quality after staff changes
  • unclear adoption policies and post-adoption concerns
compassionate-stafffriendly-front-deskclean-facilitypoor-communicationupselling-concernscaring-bedside-manner
Best for: adopters seeking a no-kill shelter with post-adoption medical support and staff guidance.
Think twice if: You value consistent veterinary expertise or rely on detailed medical records; recent reviews raise concerns about diagnostic accuracy and staff reliability.

Strengths

  • no-kill shelter with special-needs cat program
  • attached affordable vet clinic for adoptees
  • separate cat and dog buildings for lower stress
  • experienced adoption support during process

Worth knowing

  • Dr. O'Brien departed; current vets include Malone and Cox, with mixed feedback on bedside manner
  • Vet misread urinary test results, missing struvite crystals for over a month
  • Employee Sarah handled record corrections unprofessionally
  • Foster-to-adopt program available for animals requiring post-surgery care
  • Staff member Liz praised for responsive post-adoption support

What reviews say by service

General & Wellness Veterinary Care
Adoption follow-up care praised as affordable; recent vet staff changes and diagnostic errors undermine confidence.
Veterinary Dentistry
Limited evidence; one adopter mentioned shelter identified dental issues requiring outside referral.

How it compares

  • Rated 4.2 against a 4.61 average across the 138 general & wellness veterinary care businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 48
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
485
4
44
3
20
2
26
1
94

Common questions

Is the clinic attached to the shelter open for post-adoption check-ups?
Yes. Reviews note the on-site vet clinic is a major benefit for affordable follow-up care after adoption.
Can I see where animals are kept during the adoption process?
One reviewer raised concern about lack of transparency into kennels, though others praised the separate cat and dog facilities.
What happens with special-needs animals?
The shelter's website claims a commitment to medical care for special-needs cats; reviews praise this program, though one complaint questions euthanasia practices despite the no-kill label.
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Most visitors appreciate the affordable care and kind vetting, with several praising Dr. O'Brien's skill and gentleness. A significant minority report serious issues: dropped medication deliveries with contradictory phone follow-up, nervous dogs pinned down without calming attempts, and one vet accused of rough handling and prescribing excessive sedation for a small puppy. Front-desk communication failures appear in multiple complaints spanning months, while some recent visits note dramatic improvement in clinic organisation and staff awareness. The clinic lists laser therapy, spay/neuter, vaccinations, and microchipping at transparent prices ($50 exams, $125-318 spay/neuter depending on species). Staff quality varies noticeably between visits. Those seeking budget-friendly general care with an appointment often leave satisfied; others experienced stressed animals, frustrated technicians, and phone miscommunications that wasted time and trust.

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Last updated 2026-07-08