Are they open on weekends?

Yes, the business publishes seven days of opening hours on Google, though specific hours are not stated in the review data.

Do they offer appointment flexibility for new patients?

Multiple reviewers report being able to schedule appointments quickly for new puppies and newly adopted dogs.

Is there a membership or discount plan?

The business offers a CareClub membership described by one member as pricier but offering peace of mind and reliable vet access.

VCA Orchard Animal Hospital

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 69 composite score See reviews on Google ✓ Verified

General & Wellness Veterinary CareEmergency & Urgent Care VetExotic & Avian Veterinary CareVeterinary Dentistry

Services: General & Wellness Veterinary Care, Emergency & Urgent Care Vet, Exotic & Avian Veterinary Care
Reviews: 76

What recent reviews say

Strong individual vet relationships drive most positive reviews, with Dr. Brownlee, Dr. Kinneman, and Dr. Kerr earning specific praise for patience and knowledge. However, serious complaints include turning away a dog with abdominal pain, years-long missed diagnosis of mast cell tumor, and inadequate communication on inconclusive biopsy results that delayed cancer treatment. Price concerns and follow-up lapses surfaced in multiple critical reviews.

Praised for

compassionate, attentive vets
skilled diagnosis and care
gentle with nervous pets
personal touches and follow-up
staff consistency and loyalty

Watch-outs

turned away patient with urgent symptoms
misdiagnosis over years
insensitive communication after pet death
poor communication on inconclusive test results
high prices
lack of accountability

compassionate-staffskilled-vetsgentle-with-animalsgood-with-anxious-petscaring-bedside-mannerpoor-communicationexpensiveknowledgeable-staffresponsive-emergency-care

Best for: Pet owners seeking continuity of care with a specific trusted vet and willing to pay premium prices.

Think twice if: History of delayed diagnosis, emergency appointment refusal, and mixed communication on test results; price significantly higher than competitors nearby.

Strengths

Vets with deep individual patient relationships
Staff known by name across multi-year histories
Careful handling of anxious and nervous pets
Handwritten follow-up notes and personal touches

Worth knowing

Dr. Brownlee, Dr. Kinneman, Dr. Kerr, and Dr. Oberman named as primary veterinarians
Vet tech Kelsey and Taylor mentioned by name for animal handling
CareClub membership available described as pricier side by member
Handwritten welcome notes sent to new patients
Turned away dog with abdominal pain 30 minutes before closing
Mast cell tumor misdiagnosed as spot on stomach over years with repeated 'monitor' advice
Condolence text sent to client after pet death about overdue rabies shot
Needle aspiration with outside pathology identified mass as benign; later confirmed cancerous by second opinion vet

What reviews say by service

General & Wellness Veterinary Care: Praised for year-round wellness care and puppy visits; criticized for years of missed mass diagnosis and slow follow-up.
Emergency & Urgent Care Vet: Turned away dog with acute abdominal pain due to closing time; no coverage offered.
Veterinary Dentistry: No review text specifically addresses dental services.
Exotic & Avian Veterinary Care: No review text specifically addresses exotic or avian services.

How it compares

Rated 4.2 against a 4.59 average across the 100 emergency & urgent care vet businesses listed here.
Has more Google reviews than 33% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 54

Review volume 82

Review recency 100

Review sentiment 46

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Are they open on weekends?: Yes, the business publishes seven days of opening hours on Google, though specific hours are not stated in the review data.
Do they offer appointment flexibility for new patients?: Multiple reviewers report being able to schedule appointments quickly for new puppies and newly adopted dogs.
Is there a membership or discount plan?: The business offers a CareClub membership described by one member as pricier but offering peace of mind and reliable vet access.

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