Long-term customers report a steep decline in service quality. When staff are present and engaged, experiences improve: one reviewer praised euthanasia care as compassionate, and boarding customers mention attentive updates. But scheduling mishaps, rude or dismissive front desk staff, incomplete grooming or nail work, hard-to-reach phone lines, and prices climbed beyond what many feel they're getting. Several multi-decade clients have left over these persistent gaps.
Recent shift: Multiple long-term customers (15-40 years) report a sharp decline in professionalism, care quality, and staff presence over the past 2-3 years; this trend is consistent across recent reviews.
Reviewers with older visits consistently praise the caring approach and willingness to help urgencies; several note 25+ years of loyalty. Recent complaints focus on front desk rudeness, lengthy waits, and price concerns, with at least one departing customer citing business changes.
Long-term clients praise The Vets for affordable, caring service and Dr. Sebunya's attention. Recent years have seen mounting complaints about lost follow-up communications, staff rudeness, incomplete examinations, and unclear pricing on procedures. The listing as emergency care appears misleading; the clinic refuses walk-ins and some report being turned away during urgent situations.
Reviewers consistently praise Guardian Angel for genuine affordability and staff who treat pets with real care. Spay/neuter and emergency surgery draw repeated praise; emergency calls are answered quickly and aftercare communication is strong. Complaints centre on slow text responses for scheduling, surprise charges at checkout, and occasional staff inconsistency between front desk and surgical areas.
Last updated 2026-07-08