Long-term clients praise The Vets for affordable, caring service and Dr. Sebunya's attention. Recent years have seen mounting complaints about lost follow-up communications, staff rudeness, incomplete examinations, and unclear pricing on procedures. The listing as emergency care appears misleading; the clinic refuses walk-ins and some report being turned away during urgent situations.
Recent shift: Sentiment has declined noticeably over recent years. Earlier long-term clients report satisfaction with decades of care; recent reviews from 2-12 months ago increasingly cite staff rudeness, poor communication, incomplete exams, and misrepresentation as emergency provider.
Reviewers with older visits consistently praise the caring approach and willingness to help urgencies; several note 25+ years of loyalty. Recent complaints focus on front desk rudeness, lengthy waits, and price concerns, with at least one departing customer citing business changes.
Long-term customers report a steep decline in service quality. When staff are present and engaged, experiences improve: one reviewer praised euthanasia care as compassionate, and boarding customers mention attentive updates. But scheduling mishaps, rude or dismissive front desk staff, incomplete grooming or nail work, hard-to-reach phone lines, and prices climbed beyond what many feel they're getting. Several multi-decade clients have left over these persistent gaps.
Staff spend time earning trust with nervous dogs, earning consistent praise for patience and gentleness. Multiple reviewers who've stayed 10+ years highlight Dr. Nikki, Dr. Z, and Dr. Baum by name for their ability to explain care options and treat anxious pets without rushing, backed by transparent pricing that undercuts competitors. The clinic applies fear-free practices across appointments and offers surgical, dental, and diagnostic services under one roof. Cats and dogs alike see quick, kind treatment, with accessible payment plans available.
Last updated 2026-07-08