Staff and vets treat nervous and fearful pets with patience and expertise, leaving animals visibly relaxed and owners confident in their care. Facility is spotless, appointments come through quickly, and the team explains every step clearly while staying upfront about costs, supported by a popular app that tracks records and enables urgent virtual consults.
Dr. Anna Leavitt offers physical rehabilitation and pain management for senior and post-surgery pets. All three reviews highlight her prepared approach, kindness with anxious animals, and willingness to provide home-based care that led to real mobility gains.
Western Veterinary Partners runs multiple clinics across the US and draws strong praise from business partners and employees for leadership, organization, and animal care values. However, patients report the company stopped communicating about pet health after acquiring local practices, sends excessive email spam, and some acquired clinics struggle with appointment cancellations and staff retention.
Banfield Glendale draws strong loyalty from some long-term customers who praise friendly staff and routine preventive care, especially the affordable puppy and wellness plans with weekend slots. Others report a sharp decline in experience, citing rude front-desk behavior, opaque dental and medication costs, wellness plan gotchas (weight-based heartworm limits, required drop-offs, non-cancellable balances), and questions about exam thoroughness when serious conditions were missed. Service consistency varies widely. Reviewers appreciated specific vets like Dr. Kelly and Dr. Mills, yet faced friction on medication refills, contradictory policies between clinic locations, and frustration that Banfield's corporate ownership does not translate to transparent pricing or standardized care protocols common at local independent vets.
Last updated 2026-07-08