Most clients experience swift, caring house calls with transparent pricing that makes dental surgery and urgent exams accessible. A vocal minority report frustration over vet availability, pricing relative to brick-and-mortar clinics, and staff declining requests when owners had limited budgets.
Second Chances handles dental extractions, end-of-life support, and routine vaccines competently. Their strength lies in house calls that save time for busy owners and in staff who listen to what pets need without unnecessary upsells. Complaints centre on whether "affordable" truly applies to major procedures and whether owners' wishes are heard when budgets are tight.
Dr. Jan Facinelli and staff earn high marks for deep knowledge of holistic care and genuine warmth with pets and owners. One serious complaint about phone bedside manner and pricing stands out starkly against dozens of reviews praising her skill and compassion.
Reviewers consistently experience thorough, patient-centered care that builds confidence and extends beyond routine visits. Staff and veterinarians spend time explaining treatment options clearly. Dr. Erika Olson and Dr. Danielle Graziano are named for their calm approach with anxious pets and willingness to adapt during exams. The hospital excels at dental surgery and end-of-life care, with families praising the emotional support provided during euthanasia decisions. One significant complaint documents a visit where care was refused for a nervous dog, behavioral medications were prescribed without clear explanation, and an unexpected consultation charge was applied.
Dr. Shiarella and his staff deliver straightforward, affordable care without unnecessary treatment pressure. The walk-in model means no appointment hassles, but expect to wait outside in your car, sometimes in heat. Most reviewers call this a fair trade for years of honest, skilled veterinary work and compassionate bedside manner.
Last updated 2026-07-08