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Sploot Veterinary Care - RiNo

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 833 Google reviews · How we rank ›

4.8(833) 82 composite score See reviews on Google ✓ Verified Publishes prices
Low-Cost & Affordable Vet ClinicsGeneral & Wellness Veterinary CareVeterinary DentistryEmergency & Urgent Care VetExotic & Avian Veterinary Care
Sploot Veterinary Care - RiNo
Services
Low-Cost & Affordable Vet Clinics, General & Wellness Veterinary Care, Veterinary Dentistry
Reviews
833

What recent reviews say

Most reviewers praise the vets and staff as patient, compassionate, and genuinely invested in pet welfare. They highlight quick emergency access, skilled surgical care, and staff who go out of their way for anxious animals. A minority of one-star reviews express serious concern about billing practices: high no-show fees sent to collections, surprise emergency charges for same-day visits not disclosed upfront, and appointment communication that shifts or goes to spam.

The clinic claims a Fear Free approach and low-cost positioning, yet several reviewers found exam costs over $200 without tests, and felt blindsided by policies. Private equity ownership draws criticism in one review. Staff patience and clinical skill earn consistent praise, but billing transparency is the sharp divide in customer experience.

Praised for
  • compassionate and patient care
  • skilled vets and attentive staff
  • good with anxious pets
  • fast emergency access
  • surgery expertise and follow-up
Watch-outs
  • high no-show and cancellation fees ($85-$89)
  • surprise emergency upcharges not disclosed on phone
  • aggressive collections policy for missed appointments
  • inconsistent appointment communication
  • billing feels profit-driven
compassionate-staffskilled-vetsgood-with-anxious-petsresponsive-emergency-carecaring-bedside-mannerfollow-up-careexpensiveupselling-concernspoor-communication
Best for: Owners of anxious or newly relocated pets who prioritize staff patience and clinical skill.
Think twice if: Concerned about no-show fees ($85-$89) being sent to collections, or surprise emergency charges on same-day bookings.

Strengths

  • Vets and staff described as compassionate and patient
  • Quick emergency availability
  • Skilled at surgery and post-op care
  • Private rooms to calm anxious pets

Worth knowing

  • Named staff praised: Dr. Mattie Newman, Dr. Newman, Kortnee, Jade, Arno
  • No-show fee: $85-$89, sent to collections if unpaid within 3 days
  • Emergency visit surcharge applied to same-day appointments (2-3x vaccine cost)
  • Private rooms offered for anxious pets
  • Surgery example: offered leg repair instead of amputation for broken bone; kept owner updated during procedure

What reviews say by service

General & Wellness Veterinary Care
Praised for attentive wellness visits and vaccine updates; criticized for high exam costs and surprise emergency upcharges.
Emergency & Urgent Care Vet
Reviewers valued quick same-day access and patient handling; one noted lack of upfront disclosure of emergency surcharge on phone bookings.
Veterinary Surgery & Orthopedics
Skilled surgical care and post-op communication; offered non-amputation repair option and provided updates during procedure.
Veterinary Dentistry
Mentioned in service list; limited review evidence beyond general praise.
Fear-Free / Low-Stress Handling
Staff demonstrated gentle handling and private room accommodations for anxious pets; Fear Free claim made on website but not explicitly verified in reviews.
Low-Cost & Affordable Vet Clinics
Website positions as low-cost option; reviewers found actual charges ($200+ exams, $85-$89 fees) contradicted this claim.

How it compares

  • Rated 4.8 against a 4.6 average across the 115 veterinary dentistry businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
35

Common questions

Do they have emergency availability?
Yes. One reviewer with a swollen-eye case got seen the next morning; staff coordinated across multiple locations.
What is the no-show or cancellation fee?
Reviewers report $85-$89 fees, which the clinic states will be sent to collections if unpaid within 3 days.
Are there charges for same-day or emergency bookings?
Yes. Reviewers were charged an emergency visit surcharge for appointments made within 24 hours, not always disclosed on the phone. One stated vaccines cost 2-3x the standard rate.
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RiNoVet Animal Emergency Care
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Last updated 2026-07-08