VEG ER for Pets delivers emergency care that feels personal and unhurried. Owners consistently praise how quickly staff admitted their pets, explained each step of treatment, and let them stay close through procedures. The vets (Dr. Carrara, Dr. Sotiropoulos, Dr. Kim, Dr. Haake named) earned trust by being both medically competent and emotionally present, even during overnight stays.
Staff from front desk through nursing excel at calming stressed owners. Reviewers highlighted tech Celeste's energy and patience during long emergencies. The clinic also handles exotic pets (guinea pig mentioned) and provides texts about hospitalized animals' status, follow-up calls about home care, and quiet rooms for owners to rest. Even during chaotic multi-animal shifts, families felt their pet received personal attention.
Vetco's vaccination clinic earns praise for fast service and budget-friendly prices, but recent reviews flag wait delays and lack of upfront pricing talk. Staff warmth varies noticeably.
Most visits bring relief. Reviewers encounter a team (Dr. Rachel Thresher, Dr. Ben, Dr. Livia Wieringa, tech Alexis W and Eli among them) who explain treatment plainly, respect pet anxiety, and quote prices upfront. Rare visits fall short: one cat received only weight and heart rate checks; another's concerning mass went unbiopsy'd after a two-minute exam. For the vast majority, fair fees and genuine staff attention outweigh isolated missteps. A few reviewers praise the membership cost and the clinic's calm handling of nervous dogs and cats. Punctuation and follow-up remain occasional friction points. The 4.8 rating across 761 reviews places this clinic well above the emergency-vet category average of 4.59.
Most visits leave owners impressed by the calm, thorough care and staff warmth. Dr. Johnson, Dr. Robb, and Dr. Todd consistently earn praise for explaining options and costs upfront. The team treats anxious pets with visible patience, and follow-up communication is personal and detailed. That said, several owners flag the costs as steep, and one detailed complaint raised concerns about medication warnings and delayed responses to urgent questions. The business responded to that complaint with a refund, but the pattern of slower replies unless escalated appears real. Prices seem substantial even before add-ons.
Last updated 2026-07-08