Sploot Veterinary Care - Highlands
Sploot Highlands draws consistent praise for rapid emergency response, genuinely caring staff who comfort nervous pets, and transparent estimates before treatment. Visits include text updates and follow-up calls. The counter is a vocal minority complaint about high costs relative to the low-cost category, selective service bundling to force repeat visits, and profit-driven scheduling that disadvantages loyal clients. Dr. Steine, Dr. Nicholls, and staff members Allison, Anika G, Dr. Lenahen, Melody, and Katie are named positively for attentive care. Surgical procedures (laparoscopic spay, gastropexy) and emergency wound care are praised. One long-form complaint alleges the practice deliberately splits routine care into nurse and vet visits to double revenue, withholds medication approvals to force test reorders, and refuses services (anal gland expression) until expensive annual exams are paid.
