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Sploot Veterinary Care - Highlands

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 1,613 Google reviews · How we rank ›

4.8(1613) 86 composite score See reviews on Google ✓ Verified Publishes prices
Low-Cost & Affordable Vet ClinicsGeneral & Wellness Veterinary CareFear-Free / Low-Stress HandlingVeterinary Surgery & OrthopedicsVeterinary DentistryEmergency & Urgent Care VetExotic & Avian Veterinary Care
Sploot Veterinary Care - Highlands
Services
Low-Cost & Affordable Vet Clinics, General & Wellness Veterinary Care, Fear-Free / Low-Stress Handling
Reviews
1613

What recent reviews say

Sploot Highlands draws consistent praise for rapid emergency response, genuinely caring staff who comfort nervous pets, and transparent estimates before treatment. Visits include text updates and follow-up calls. The counter is a vocal minority complaint about high costs relative to the low-cost category, selective service bundling to force repeat visits, and profit-driven scheduling that disadvantages loyal clients.

Dr. Steine, Dr. Nicholls, and staff members Allison, Anika G, Dr. Lenahen, Melody, and Katie are named positively for attentive care. Surgical procedures (laparoscopic spay, gastropexy) and emergency wound care are praised. One long-form complaint alleges the practice deliberately splits routine care into nurse and vet visits to double revenue, withholds medication approvals to force test reorders, and refuses services (anal gland expression) until expensive annual exams are paid.

Recent shift: One substantial complaint surfaced 3 weeks ago alleging deliberate profit-driven scheduling tactics, a sharp contrast to the overwhelmingly positive sentiment before and after. This may reflect a customer with a specific billing grievance rather than a facility-wide shift, given the volume and consistency of recent praise.

Praised for
  • responsive emergency care
  • staff compassion and low-stress handling
  • clear communication and follow-up
  • thorough vet attention without rushing
  • transparent cost estimates upfront
Watch-outs
  • high pricing despite affordability claim
  • apparent scheduling tactics to maximize visits
  • inconsistent vet continuity across appointments
  • private equity ownership and profit focus
compassionate-staffskilled-vetsresponsive-emergency-carecaring-bedside-mannerknowledgeable-stafffollow-up-caregentle-with-animalstransparent-pricingexpensiveupselling-concerns
Best for: Pet owners seeking responsive emergency care and compassionate handling for anxious or aggressive animals.
Think twice if: Those on tight budgets, despite the low-cost category label. One detailed complaint describes recurring bills from scheduled splits between nurse and vet visits.

Strengths

  • same-day emergency appointments
  • named vets and staff follow-up after visits
  • upfront cost estimates before committing
  • fear-free certified low-stress handling

Worth knowing

  • Dr. Steine, Dr. Nicholls, Dr. Lenahen named for thorough care and answering questions
  • Allison, Anika G, Melody, Katie noted for handling anxious and aggressive pets without distress
  • Text message follow-ups after every visit standard
  • Staff send photos during emergency procedures
  • Laparoscopic spay and gastropexy procedures performed
  • Surgical aftercare includes clear pick-up instructions

What reviews say by service

Emergency & Urgent Care Vet
Same-day urgent appointments and rapid response to acute injuries praised; staff calm animals during scary moments.
General & Wellness Veterinary Care
Thorough exams and clear communication about care options, though one complaint alleges splitting routine care into multiple visits to inflate costs.
Fear-Free / Low-Stress Handling
Staff handle anxious, aggressive, and geriatric pets with gentleness and reassurance; Fear Free certification claimed.
Veterinary Surgery & Orthopedics
Laparoscopic spay and gastropexy procedures performed with clear communication and good aftercare instructions.
Veterinary Dentistry
Dental care listed as service; no specific review mentions.

How it compares

  • Rated 4.8 against a 4.6 average across the 115 veterinary dentistry businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
1496
4
17
3
8
2
17
1
75

Common questions

Do they have last-minute openings?
Yes. Reviewers report getting urgent appointments within hours, including weekends.
What does a first visit cost?
New members get $50 off the first appointment. They provide written cost estimates before treatment.
Do they follow up after your visit?
Yes. Text message summaries are standard after every visit, and emergency procedures include photo updates during treatment.
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Last updated 2026-07-08