Can Heartstrings come to my home if my pet is very anxious around vets?

Yes. Multiple reviewers with reactive or fearful dogs noted the home environment made them calmer. Veterinarians prepare ahead for each animal's needs.

How quickly can you come out in an emergency?

Same-day appointments are available. One customer booked within 12 hours; another was seen the next day. Contact them directly for urgent availability.

Will Heartstrings notify my regular veterinarian that my pet has passed?

No. A recent customer reported they do not automatically alert your vet, so you may need to call them yourself to stop future appointment reminders.

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Updated 2026-07-08 · 946 reviewed · 172 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 80 composite score See reviews on Google ✓ Verified

Mobile & House-Call VetGeneral & Wellness Veterinary CareEmergency & Urgent Care Vet

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Services: Mobile & House-Call Vet, General & Wellness Veterinary Care, Emergency & Urgent Care Vet
Reviews: 63

What recent reviews say

Most families experience an exceptionally calm, dignified goodbye in their home. Veterinarians take time to explain each step without rushing grief-stricken owners, and pets pass peacefully in familiar surroundings rather than a clinic.

However, a handful of recent customers faced aggressive hidden fees (surcharges, travel charges, upfront pricing not disclosed before booking) and spotty follow-up on memorial services. One family paid $200 under a strict cancellation policy when their dog died hours before the appointment. Staff quality varies; one customer reported inexperience on an urgent call.

Praised for

compassionate veterinarians
home euthanasia removes animal stress
patient, unhurried process
walk families through each step
Dr. Knepler and Dr. Katie specifically praised

Watch-outs

hidden fees and surcharges not disclosed upfront
inexperienced staff on emergency calls
aftercare follow-up (candle page) poorly managed
cancellation policy charges customers for appointments pets die before

compassionate-staffcaring-bedside-mannergentle-with-animalspoor-communicationexpensiveresponsive-emergency-care

Best for: Pet owners who prioritize a calm, home environment over hospital settings, especially for fearful or reactive animals.

Think twice if: Confirm all pricing and surcharges in writing before booking; consider asking for aftercare timelines upfront.

Strengths

veterinarians come to your home so pets stay calm and familiar
same-day availability for emergencies
detailed quality-of-life assessments offered free on website
memorial candle page to remember pets

Worth knowing

Dr. Knepler, Dr. Katie, Dr. Sprague, Dr. Dally, and Dr. Lattimer named in reviews
one veterinarian travelled over an hour for an early morning appointment
free quality-of-life assessment tool on website
same-day emergency scheduling available
cancellation policy charges full fee if pet dies before appointment
aftercare candle page takes up to 5 days or longer to post; does not automatically notify your regular vet of passing

What reviews say by service

Mobile & House-Call Vet: Customers strongly prefer in-home visits to reduce animal anxiety; praised for flexibility with timing and unhurried approach.
General & Wellness Veterinary Care: Hospice care and quality-of-life assessments valued; free assessment tool on website noted positively.
Emergency & Urgent Care Vet: Same-day emergency euthanasia available; one reviewer noted inexperience on urgent call, another praised rapid response for pain relief.

How it compares

Rated 4.7 against a 4.59 average across the 100 emergency & urgent care vet businesses listed here.
Has more Google reviews than 30% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 78

Review volume 78

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Can Heartstrings come to my home if my pet is very anxious around vets?: Yes. Multiple reviewers with reactive or fearful dogs noted the home environment made them calmer. Veterinarians prepare ahead for each animal's needs.
How quickly can you come out in an emergency?: Same-day appointments are available. One customer booked within 12 hours; another was seen the next day. Contact them directly for urgent availability.
Will Heartstrings notify my regular veterinarian that my pet has passed?: No. A recent customer reported they do not automatically alert your vet, so you may need to call them yourself to stop future appointment reminders.

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